Frequently Asked Questions (FAQ)

Check out our franchise pages on this website and if you think you’re the right fit, contact us to discuss further.
KANDY’s outdoor flooring solutions fits within most HOA and condo rules because:
  • The outdoor flooring is not attached to the permanent structure in any way
  • It does not contribute to water pooling because it allows water and small debris to fall through and wash away, and
  • It allows air circulation around each tile to keep surfaces dry.
  • However, we recommend you consult your HOA or condo by-laws before installation just to be sure. If there were a question of visual uniformity, KANDY would be pleased to provide the board with a free estimate to have all balconies or patios transformed uniformly.

    No, it should not break any condo rules since the outdoor flooring is not attached to the permanent structure in any way and does not increase the potential for water ingress. It does not contribute to water pooling because it allows water and small debris to fall through and wash away, and it allows air circulation around each tile to keep surfaces dry.

    However, we recommend you consult the by-laws before installation just to be sure. If there were a question of visual uniformity, KANDY would be pleased to provide the board with a free estimate to have all balconies or patios transformed uniformly.

    Most of our current products are suitable with an additional layer of material such as construction-grade foam core or foam board laid atop the membrane. We recommend you obtain a professional opinion about which material and in what thickness will be suitable for your particular outdoor space.

    It depends on the product you choose, exposure to the elements, and on your personal level of comfort around cleanliness. Generally since the flooring is outside, all products needs to be cleaned periodically. You may also choose to apply a sealant to the granite and composite to protect against staining and a UV stabilizer on the exotic hardwood to protect against fading.

    Each product specification sheet contains cleaning and care info.

    KANDY Outdoor Flooring's floating outdoor flooring solutions are not prone to wind lift under normal wind conditions. The open profile of the tiles, with gaps between the upper slats and the grid-type construction of the bases, allows air to circulate fully around the tiles. This means the tiles aren’t a solid buffer for the wind to disturb. As well, with individual tile weights ranging between two and seven pounds per tile, once interlocked their collective weight prevents shifting.
    We haven’t yet met a condo balcony surface we didn’t like. :-) However, there are three main conditions that need to be met for our outdoor flooring solutions to work. The surface should:
  • Be solid
  • Be relatively flat, and
  • Drain properly.
  • It does. Buyers will be more interested if you have a beautifully finished outdoor space, including outdoor flooring. It will help differentiate your condo from the others on the market, and it will create more visual appeal. KANDY’s outdoor flooring also protects your current surface, potentially reducing the need for future maintenance and repairs. And even if you’re not selling your condo, a KANDY treatment will make you happy!

    We do not recommend any staining or painting of KANDY’s exotic hardwoods, because they are too dense to properly absorb these products. Our hardwood outdoor flooring deck tiles will fade naturally when exposed to the sun (except Tigerwood, which will “tan”). Annual re-application of a UV stabilizer will slow this process down, bringing back the original colour and keeping the product supple and hydrated. You may also choose to let your hardwoods fade naturally, with little or no negative effect on longevity.

    For our granite and composite products you may choose to apply a sealant to protect against staining from spills of substances such as oil or red wine.

    No problem! The deck tiles are easily removed and you can take them with you when you leave. Because they require no glue, grout or nails and are not in any way affixed to the balcony surface, you will leave the space exactly as you found it and enjoy your flooring in your new condo!
    KANDY Outdoor Flooring is committed to environmental responsibility. Components and materials used in our products are recyclable or environmentally friendly as much as it makes sense. Our strategy involves production of the highest quality materials possible for products that will not end up in landfill. Our manufacturing and shipping approaches are designed to have the least possible impact on the environment, without unduly increasing cost to our customers. Please review each product specification sheet for details.
    It’s a beautiful thing. Because our deck tiles are interlocking, you can easily replace one tile at a time for any reason, if necessary. It’s another reason to round your square footage calculation up, and to add the ten percent for wastage: having a few tiles left over is good for peace of mind.
    It depends on the product you’ve chosen and on your own personal standards for cleanliness. Check out our cleaning and maintenance tips for more information.
    The price varies depending on the product chosen, size of your order and shipping costs. Visit our pages for more information.
    No, KANDY Outdoor Flooring products are not affixed in any way to any part of the building, floor or substructure.
    Yes, but we recommend you research your options as this is not our target application.
    Yes, but we recommend you research your options as this is not our target application.
    Our floating flooring products are designed specifically for use on condo balconies, ground level patios or rooftop terraces and are not well suited to stairs, walls, planters.
    Absolutely. In addition to the do-it-yourself instructions for those who do wish to install our outdoor flooring deck tiles themselves, we also provide assistance in other ways. Visit our [hire a contractor] page for tips and guidelines for hiring a contractor to do your installations for you. Or, you can [ask KANDY to arrange a contractor] for you. This is all part of the service in our Service, Quality and Choice value proposition.
    No. The deck tiles simply sit on top of the current surface and does not in any way alter the permanent structure.
    Absolutely. Check our DIY Guide and if you still have questions, [contact us] and one of our expert floor designers will be happy to walk you through an approach and answer any questions you may have.
    This is not recommended. There are three main conditions that need to be met for our outdoor flooring solutions to work. The surface should be flat, relatively solid, and drain properly.
    Look for junk removal services in your area, such as 1-800-GOT-JUNK or similar. It is often just a matter of making the request, paying their fee and having them remove the product for you.
    The exact timing depends on product availability and shipping destination. But it usually takes approximately one to two weeks after you place your order.
    In the majority of cases and depending on size, your new deck can be fully installed within one day.
    In general we recommend you clear your balcony surface of all furniture, debris or other removable flooring product. It is also a good idea to clean and sweep so there are no surface impediments and your floating flooring has a truly flat, solid base to lay on.

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