The KANDY Story
Prior to starting KANDY, co-founders Kelly and Doug Niessen bought a typical condo with typical floor-to-ceiling windows off the typical living room. The balcony was visible from the entire living area, and it was ugly: a dirty, barren and inhospitable slab of concrete.
As they renovated the inside of their condo, they wanted to take their personal taste and style to the outside. They love the outdoors and spending time outside in a space they love is very important to them. They expected it to be as easy as getting help with closets or blinds, but it wasn’t. After months of research, they found that there were no options that met their standards for quality and taste and nothing that fit within the condo rules and bylaws.
They realized there was a major market gap, and in solving their own condo balcony flooring problem they conceived the idea for a business that would solve this problem for others.
Since then, they have become experts at expanding home experiences® with new outdoor flooring for condo balconies, ground floor patios, and rooftop areas.
Today KANDY® provides its customers with exactly what Kelly and Doug wanted, but were unable to find: service, quality, and choice for solutions that do not contravene condo or HOA by-laws. KANDY is a service-excellence brand with its own proprietary line of high quality products designed specially for condo balconies. KANDY is proud to offer the best selection of the highest quality outdoor floating floor systems available today.
Kelly Niessen - Chief Experience Officer & Co-founder
Contact by email: Kelly Niessen
Mission: To be the champion of the KANDY brand PURPOSE: “Expanding Home Experiences®”.
KANDY is Kelly’s brainchild and her energy and commitment to excellence keeps the KANDY brand moving forward and on track. From setting the strategic direction for the brand, to researching the best products, to directing the manufacturing and distribution process, Kelly’s leadership and the growth and contributions of all team members are the reasons for KANDY’s success.
Kelly was selected as a 2016 Enterprising Woman of the Year Champion and she is active in the business community. In addition to having served for a decade as the Vice Chair for The Forum for Women Entrepreneurs (www.fwe.ca) she has also served on the Board of Trustees for the BC Sports Hall of Fame (www.bcsportshalloffame.com) and on the Board of Advisors for the Advanced Systems Institute (ASI).
Kelly is a true entrepreneur. Utilizing experiences ranging from strategic sales, to executive roles in large telecommunications, retail and manufacturing firms, to acquiring and operating her own marketing list brokerage firm, Kelly is passionate about connecting people and services and providing solutions to common problems.
Kelly holds a Bachelor of Arts (Major in Human Resources) from Concordia University in Ann Arbor, Michigan, and a Masters of Business Administration from Simon Fraser University in Vancouver.
She’s a competitive squash player and all round athlete and can often be found hiking, snowboarding or traveling to new places. Kelly loves romantic candlelit evenings, in bare feet, on her condo balcony.
Doug Niessen - Co-founder & Chief Operations Officer
Contact by email: Doug Niessen
Mission: To create raving fans of the KANDY brand through an amazing experience.
Doug leads KANDY operations with a strategic focus on ensuring superior client experience. This includes guiding and coaching KANDY franchise partners and general managers on all the matters that affect client experience. Indeed, Doug’s passion for people and beautifying outdoor spaces in condos is infectious. He puts the customer first each and every time, has a background in sales and service that spans two decades. Doug plays golf, squash, and anything else that takes him to the great outdoors. For Doug, the only thing better, than camping and hiking, is camping and hiking with Kelly and his two daughters. He loves his early morning peaceful time on his condo balcony.
KANDY’s Purpose and Core Values
KANDY Outdoor Flooring is a brand whose culture is built “by design”, and we are grateful to David Reeve of Unleash Culture for his invaluable guidance in this area. In place of a traditional mission statement we chose to develop a purpose statement, along with a set of core values and a unique value proposition. These foundational elements provide the platform from which we strive to serve each and every customer with excellence, passion, ethics and trustworthiness.
Core purpose: Expanding home experiences®
Bring out the best in everyone
Be the solution
Deliver on every promise
Passion for condo living